The terms and conditions below apply to all coaching and mentoring services provided by Claudia Reis (“the coach”), to any individual or organization (“the client”), and constitute the contract for the service to be provided by Claudia Reis for the client. The term ‘coaching’ as here used covers life coaching, personal coaching, and personal development. 

All coaching services and communication email or otherwise, delivered by myself, Claudia Reis as well as information on this website www.claudiasofia.com are meant to help you identify the areas in your life and in your thinking that may be standing in your way. 
However, coaching is not a substitute for professional mental health care or medical care.

If you feel psychologically stressed to the point that it is interfering with your ability to function, please have the courage to seek the help you need in the form of a professional counselor. Coaching may augment your therapy, but the work of coaching is meant to be done when major emotional and psychological wounds are already healing or healed.

In that spirit, by purchasing coaching services from your Coach, you confirm that you have read and agreed to each statement and that you wish to proceed.

DESCRIPTION:

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential.

Coaching is a collaborative conversation that aims to help you, the coachee, gain clarity and insights. It is focused purely on your agenda. Coaching helps you discover the right way to progress, and asking questions, helps you to find the right answers and take action. Coaching is supportive and non-judgmental. You enter into coaching with the understanding that you are responsible for creating your own results.

RESPONSIBILITIES:

1. The Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions, and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

2. The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical, or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, the Coach will recommend that the Client inform the mental health care provider and the client may need to have a referral letter from their health care provider.

3. The Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.

SERVICES:

The services to be provided by the coach to the client are face-to-face or online coaching, as agreed jointly with the client. Coaching may address specific personal life struggles or general conditions in the client’s life or profession. Other coaching services include values, thought storming, identifying action plans, examining modes of operation in life, asking clarifying questions, and making empowering requests or suggestions for action. Additionally, the client may be asked to reflect on difficult topics or situations which may result in an expression of emotions.

Throughout the working relationship, the coach will engage in direct and personal conversations. The client understands that successful coaching requires a co-active collaborative approach between client and coach. In the coaching relationship, the coach plays the role of a facilitator of change, but it is the client’s responsibility to enact or bring about the change by their own action.

If the client believes the coaching is not working as desired, the client will communicate this with the coach as soon as possible and the coaching strategy will be restructured to address the client’s desired outcome of coaching. The client understands that not all coaching methods and mediums all work for all clients and a course of trials may be required in order to find the best solutions.

The coaching schedule will be arranged between the Coach and the Client and can be booked up to 3 months in advance. The Coach will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

You are very much encouraged to talk more with the coach to receive a better understanding of what coaching is about and how to get the most out of it.

CONFIDENTIALITY:

You understand that your Coach will protect your information as confidential unless you state otherwise in writing. 

Furthermore, if your Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

Exceptions to confidentiality of course relate to circumstances such as intent to seriously harm someone, child abuse, thoughts of suicide, etc. Otherwise, all remaining information is kept strictly confidential.

DATA SECURITY:

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom, and any other technology.

If you use these to communicate with me, then I will assume that it is appropriate to continue to do so in my interactions with you.